GUEST SERVICE REQUEST PLATFORM
Guest requests that reach the right person, right away.
Guests scan a code or tap a tag in their room, at their table or by the pool, and say what they need. The right staff member gets it on their phone or watch, and managers see every request live — no app or account for guests, no phone tag for your team.
For hotels, restaurants, resorts, beach clubs and pools.
Illustration: a guest's phone showing that a staff member is on the way, a staff smartwatch alert with a Start button, and a manager's live dashboard.
THE PROBLEM
Most guest requests still depend on a phone call or a hallway.
The front desk can't keep up
Guests call, wait on hold, and give up. The towels never arrive, and nobody knows they were asked for.
Requests get passed along — and lost
A guest stops someone by the pool. That person means to tell the right colleague, and then the lunch rush starts.
No one knows how long it took
Without a record, you can't see which requests are slow, who's overloaded, or how guests felt about the service.
HOW IT WORKS
From scan to done, in four simple steps.
Guests use the phone already in their hand. Your team uses the phone or watch already on their wrist.
- 01
Guest scans or taps
A QR code or NFC tag in the room, at the table or by the pool opens a request page — no app to download, no account to create.
- 02
They say what they need
Guests pick from a short list or describe it in their own words, typed or spoken, in their own language.
- 03
The right person gets it
The request goes to a staff member covering that spot, as an alert on their phone or smartwatch.
- 04
The guest follows along
Their screen updates live as the request is started and completed, and they can rate the service with one tap.
NOTHING FALLS THROUGH THE CRACKS
When a request stalls, someone knows.
Managers see every request live, and the platform speaks up when something isn't moving.
- Requests that stall are escalated to managers automatically.
- Managers can reassign any request, right from the live dashboard.
- Areas nobody is covering are flagged right away.
BUILT FOR YOUR PROPERTY
Fits the way your property already works.
Rooms, tables, cabanas, pool areas — anywhere a guest might need something.
The right requests in the right place
Offer the requests that make sense at each spot, at the hours you choose.
Your brand, your words
Your logo, colors and messages on every page your guests see.
Promote what matters
Show your specials and events to guests while they're already asking.
Know how you're doing
Reports on response times, team performance and guest satisfaction.
WHERE IT FITS
Anywhere guests need something and staff are on the move.
If you can put a QR code or NFC tag there, guests can request service from it.
- Hotels
- Resorts
- Restaurants
- Beach clubs
- Pools & cabanas
- Spas
- Event venues
HOSTED ON AWS
Nothing to install, nothing to maintain.
The platform runs on Amazon Web Services (AWS). We take care of hosting, maintenance and updates — your team just uses it.
Pricing
We tailor pricing to each property. Tell us about your venue and we'll put together a quote that fits.
See it working at your property.
Book a short demo and we'll walk you through the guest, staff and manager experience — using your own rooms and requests.
Request a Demo